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From healthcare to logistics, from finance to the public sector, discover our clients' challenges, the solutions Wattek built and the results achieved.

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  • SPMS
  • Secretaria Regional de Turismo, Ambiente e Cultura da Madeira
  • CIASC
  • Rumo
  • Buscaya
  • Aché
  • Dr. na Net
  • SEBRAE/MS
  • ahgas
  • Banco Pan

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  1. SEBRAE/MSCase 08 | SEBRAE/MSSEBRAE/MSServicesDigital Product MVP

    Simpler scheduling and integrated service management

    Challenge

    SEBRAE/MS, a Brazilian organisation that supports micro and small businesses, needed to modernise its service channels. The goal was to simplify and personalise service scheduling, give clients more autonomy and improve the management of calendars and appointments.

    Solution

    Wattek developed a digital scheduling and relationship platform, integrated with SEBRAE/MS systems. The solution makes it possible to:

    • Book appointments online by service, city, date and time.
    • Manage consultants' calendars in one place.
    • Automate confirmations, reminders, cancellations and rescheduling via WhatsApp.
    • Make communication between clients, consultants and managers easier through a chatbot and digital channels.

    Results

    • More autonomy and convenience for clients when booking appointments.
    • Automated, integrated client relationship processes.
    • More efficient management of calendars and consultants.

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